Refund policy
Last updated: October 13, 2025
Thank you for shopping at Koraloona. We want you to love your purchase, but we understand that sometimes things don’t go as planned. This policy explains when and how you can request a return, replacement, or refund.
DAMAGED OR DEFECTIVE ITEMS
Each product is carefully printed and checked before shipping. However, if your item arrives damaged, misprinted, or defective, please contact us within 30 days of delivery at contact@koraloona.com with:
- Your order number,
- A short description of the issue, and
- Clear photos showing the problem.
Once verified, we’ll offer a free replacement or full refund, depending on your preference.
We cannot accept claims submitted after 30 days of receiving the item.
SIZE EXCHANGES (ONE-TIME FREE)
We offer a one-time free size exchange for clothing items.
To request a size exchange:
- Contact us within 30 days of receiving your order at contact@koraloona.com.
- The product must be unworn, unwashed, and in its original condition.
- Please include clear photos of the item showing that it has not been worn or washed.
- Once approved, we’ll send you a new item in your chosen size at no additional cost.
We cover the production and shipping costs of your first size exchange.
Additional exchanges for the same order are not covered and will incur standard fees.
WRONG ADDRESS OR FAILED DELIVERY
If the address provided at checkout was incorrect and the package is returned to sender, you may request re-shipment after confirming the correct address.
Re-shipping fees may apply.
Koraloona is not responsible for orders lost due to incorrect or incomplete addresses provided by the customer.
RETURNS NOT ACCEPTED
Because each item is made to order, we do not accept returns or refunds for:
- Buyer’s remorse or change of mind,
- Ordering the wrong size (after one free exchange),
- Color or print variations within normal tolerance.
All products are printed individually, so small differences in color or placement are normal.
ORDER CANCELLATIONS
Orders cannot be canceled once they have entered production. If you contact us immediately after placing an order, we may be able to cancel it before fulfillment begins, though this cannot be guaranteed.
REFUNDS
Approved refunds will be issued to your original payment method.
Refund processing times may vary depending on your payment provider, but typically appear within 5–10 business days.
CONTACT US
If you have any questions about your order, exchanges, or returns, please reach out to us at:
Koraloona
Email: contact@koraloona.com
Address: 30 Avenue des Cutyots, Soustons, 40140, France