Privacy policy
Last updated: October 13, 2025
Koraloona operates this website and online store to offer you a curated shopping experience. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our store, and the choices you have regarding your information.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our site.
WHO WE ARE
Koraloona provides its products and services through this website, powered by Shopify Inc. Shopify hosts our store and helps us process orders, payments, and related services.
If there is any conflict between this Privacy Policy and our Terms of Service, this policy applies to matters related to the collection and handling of personal information.
INFORMATION WE COLLECT
We collect and process personal information when you interact with our store, such as:
• Contact information: name, shipping and billing address, phone number, and email.
• Payment information: payment method, transaction amount, and billing details (processed securely by Shopify).
• Account details: username, password, and preferences (if you create an account).
• Order information: items viewed, placed in your cart, purchased, returned, or exchanged.
• Device and technical information: IP address, browser type, and how you use our website.
• Communication data: information you share when contacting us or subscribing to our emails.
We only collect the personal information necessary to fulfill our business and legal obligations.
HOW WE USE YOUR INFORMATION
We use your personal information to:
• Process, fulfill, and deliver your orders.
• Communicate with you about orders, products, or inquiries.
• Provide customer service and handle returns or exchanges.
• Send marketing and promotional emails (if you have subscribed).
• Improve and personalize your shopping experience.
• Protect against fraud and ensure website security.
• Comply with applicable laws and regulations.
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our messages.
LEGAL BASIS FOR PROCESSING (FOR EU/UK CUSTOMERS)
We process your personal information based on one or more of the following legal grounds:
• When necessary to perform a contract with you (for example, to process and deliver your order).
• When you have given your consent (for example, for marketing emails).
• To comply with legal obligations (such as tax and accounting requirements).
• To pursue our legitimate interests in operating, improving, and securing our business, provided your rights are not overridden.
HOW WE SHARE YOUR INFORMATION
We share your personal information only when necessary to provide our services or comply with the law:
• With Shopify, our e-commerce platform, which processes payments and securely stores order data.
• With trusted service providers who help with shipping, payment processing, and customer communication.
• With government or legal authorities, if required by law or to protect our rights.
We do not sell, rent, or trade your personal information to third parties for monetary gain.
SHOPIFY AND DATA PROCESSING
Our store is hosted on Shopify Inc. Shopify provides us with the online platform that allows us to sell our products and manage transactions.
Your data is stored securely on Shopify’s servers and protected by industry-standard security measures.
Shopify may process your personal information to help operate and improve its services. For details on how Shopify handles data, please review the Shopify Privacy Policy at:
https://www.shopify.com/legal/privacy
YOUR RIGHTS
Depending on where you live, you may have the following rights regarding your personal information:
• Right to access and receive a copy of your personal data.
• Right to correct or update inaccurate information.
• Right to request deletion of your personal data, unless we are required to keep it by law.
• Right to data portability (receive your data in a structured format).
• Right to object to or restrict certain processing, such as marketing.
• Right to withdraw consent for marketing communications at any time.
To exercise your rights, contact us at contact@koraloona.com. We may need to verify your identity before processing your request.
Residents of the European Economic Area (EEA), the United Kingdom, and other regions with privacy laws have additional protections, including the right to lodge a complaint with a data protection authority.
SECURITY AND DATA RETENTION
We use reasonable technical and organizational measures to protect your personal information.
While no system is completely secure, we strive to safeguard your data against unauthorized access, alteration, or loss.
We retain your personal information only as long as necessary to fulfill orders, meet legal requirements, resolve disputes, and enforce agreements.
CHILDREN’S PRIVACY
Our website and services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us so we can delete it.
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred and stored outside of your country, including in countries that may have different data protection laws. Shopify ensures such transfers comply with applicable legal safeguards, including the use of Standard Contractual Clauses where required.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect operational or legal changes. The latest version will always be available on this page, with an updated “Last updated” date.
CONTACT US
If you have questions about this Privacy Policy or your personal data, please contact us at:
Koraloona
Email: contact@koraloona.com
Address: 30 Avenue des Cutyots, Soustons, 40140, France